Shipping & Delivery Policy

Thank you for shopping at Crystal Bloom. We want to make sure your order reaches you safely and on time. Please review our shipping policy carefully before placing your order.

01Order Processing Time

All orders are processed on business days only (Monday – Friday, excluding major U.S. public holidays). We do not process or ship orders on weekends.

• Standard orders: Processed and dispatched within 1 – 3 business days after payment confirmation.
• Custom & personalized orders: Require additional production time and are dispatched within 3 – 5 business days after design confirmation and payment.

You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

02Shipping Regions

We currently ship to:

• The 48 contiguous United States

We do NOT ship to:

• Alaska or Hawaii
• Puerto Rico or other U.S. territories
• P.O. Boxes or APO/FPO military addresses
• International destinations outside the United States

03Shipping Rates

Shipping charges are calculated based on your final order total after all discounts and coupons have been applied:

Delivery delays may occasionally occur due to customs clearance processing, carrier delays, severe weather conditions, or peak holiday seasons. These are outside our control and do not qualify for refunds of shipping fees.

04Shipment Tracking

We partner with international logistics carriers to bring your crystals safely to your door. Here is what to expect after your order ships:

1. Shipping confirmation email — Sent within 24 hours of dispatch, containing your tracking number and tracking link.
2. Initial tracking update (Days 1–3) — Your package is picked up and processed at our dispatch facility. Tracking may show "Package received" or "In transit" during this stage.
3. Transit period (Days 3–10) — Your package is in international air transit. Please note: tracking updates may pause for 3 – 7 days during this stage. This is completely normal and does not mean your package is lost. It will resume updating once your package arrives at the U.S. sorting facility.
4. U.S. domestic delivery (Days 10–15) — Your package enters the U.S. postal network and tracking updates resume with full visibility until delivery.

05Customs, Duties & Taxes

Crystal Bloom ships internationally and your order may be subject to customs inspection upon entering the United States. In most cases, orders valued under $800 USD are exempt from U.S. import duties under the De Minimis threshold.

However, any customs fees, import duties, or taxes imposed by U.S. customs authorities are the sole responsibility of the customer. Crystal Bloom is not responsible for delays caused by customs processing.

U.S. Sales Tax, where applicable, may be calculated and displayed at checkout depending on your delivery state.

06Lost, Stolen, or Damaged Packages

• Lost packages: If your tracking shows "delivered" but you have not received your package, please first check with neighbors and your local post office. If the package cannot be located, contact us within 7 days of the marked delivery date and we will open an investigation.
• Stolen packages: Crystal Bloom is not responsible for packages confirmed as delivered by the carrier. We recommend enabling delivery notifications through your carrier app.
• Damaged packages: If your order arrives damaged, please photograph the packaging and item and contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.

07Contact Us

If you have any questions about your shipment or this policy, please reach out — we are happy to help.

Crystal Bloom reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.